Refund & Cancellation Policy

You may request cancellation of your Ledger Suit subscription at any time through the available account controls or by contacting support.

Unless otherwise stated at the time of purchase, cancellation stops future renewals. Your paid access remains available until the end of the current paid billing period, after which the subscription will not renew.

Subscription charges are generally non-refundable once the paid billing period has started, except where a refund is required by applicable law or where we confirm a duplicate charge, incorrect charge, or other billing error attributable to us or our payment processing flow.

We do not normally provide partial or prorated refunds for unused time remaining in a billing period after cancellation.

If you believe you were charged more than once for the same subscription period, charged an incorrect amount, or charged despite a failed activation, contact us promptly so we can investigate the payment records with the payment provider.

Email support@building-suit.com from the email address associated with your Ledger Suit account. Include the organization/workspace name, payment date, amount, reason for the request, and payment reference if available.

We normally review refund requests within 2 business days. We may ask for additional information needed to verify the account and transaction before completing the review.

Once a refund request is approved, we will initiate the refund to the original payment method within 7 business days.

After the refund has been initiated, the payment provider, card issuer, or bank may require additional processing time before the refunded amount appears in your account. Processing times may vary depending on the payment method and issuing bank.

If an approved refund has not appeared within 14 business days after approval, please contact support@building-suit.com so we can investigate the transaction with the payment provider.

Nothing in this policy limits any non-waivable rights or remedies that apply under Egyptian law or other applicable law.